Before you shop with us the first time, please read through our terms below. Please contact us if you have any further questions.

General

If you are under the age of 18, you need signed confirmation from parent/legal guardian to be able to place an order. Do not send us money by mail. We do not take any responsibility for cash money, checks etc. sent by mail! Keep in mind that we can not guarantee that the pictures found on the site will reflect the 100% accurate look of the actual product.


Tax Free (Non EU Customers)

All our prices include 25% VAT (Swedish tax). Customers outside of the European Union shops tax free on Très Bien Shop and will therefore not be charged for any tax. The 25% VAT will be excluded from the total amount when you choose your country in the shopping cart during checkout.


Terms Of Delivery

International orders are shipped with FedEx and are fully insured.

All EU countries 1-4 days
Rest of the world 2-6 days


Stock

All products found on the site are currently in stock unless the product is listed as "SOLD OUT". If so, it is currently out of stock, but will hopefully return in stock within reasonable time. If you cannot see a product that was former available on the site, it is out of stock. If the product would be back in stock, the item will be available on the site again.


Shipping Rates

Sweden - 65SEK Scandinavia - 95SEK (approx. €10)
All EU countries - 125SEK (approx. €13)
USA and Canada - 165SEK (approx. €17 / $28)
Rest of the world - 195SEK (approx. €20)

Please note that the shipping rates stated above are not inclusive of any import fees that you could be charged with when the package reaches your destination country.


Payment Info

We accept most credit card such as VISA, Eurocard, American Express and Master Card. Credit card payment is made in collaboration with DIBS, Scandinavias largest company for online payment solutions. All transactions are encypted and 100% secured.

You can also pay using PayPal. Because of the usage fee of PayPal an additional 50kr (approx. €5.5/$7.5) will be added to your order. If you have problems placing an order for any reason, please contact us by e-mail or phone.


Exchange & Refunds

You are always entitled to an exchange and/or refund within 14 days after that you have received your package. The product/products must be returned unused and in mint condition. All tags and original packaging (shoebox etc.) must be included. NB! Exchange and refund is not valid to underwear, DVD:s, magazines and books.

At the occasion of exchange or refund, please contact us by mail or phone to recieve information of what address the product/products shall be returned to. Also state if you want us to reserve another size/product for you. After you have received the return address from us, send the package together with a return form (download it here).

Pack the product/products in a bag or box. Do not send items back by putting an address note directly on it. For example a shoe box. The product is in that case ruined and the exchange or refund will therefore not be accepted. In case of exchange or refund neither the original shipping cost nor the return shipping cost will not be repayed.

Only the cost for the purchased items will be refunded. The money transaction to your account will be made as soon as possible after that we have recieved the reurned package. It can be as long as two weeks though. If you wish to make an exchange to another product, you will be charged for the difference by credit card.

If the product is cheaper the difference will be put back into the account stated on the return form as soon as possible. If you find that the product/products have been damaged during shipping or that we have sent you the wrong product/size, contact us by e-mail or phone for further instructions on how to make a complaint.

In the case of an accepted complaint, the original shipping will be repayed along with the price for the purchased item/items. If you attach your shipping receipt, your return shipping will also be repayed.


Force Majeure

We shall not be liable to you for any delay in, or performance of, our obligations provided to you in connection with this website arising from any cause beyond our reasonable control including, but not restricted to, the following: Invasion, act of war, act of God, act of Government, Failure in information technology or telecommunications, labour dispute, fire, flood, industrial action, explosion of civil commotion.